Privacy Policy for Captain SWIA 2024

At Captain SWIA, we understand the importance of privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you use our app.

To read the privacy policy on our official website: https://swia.shop/privacy

Information We Collect:

  1. Personal Information: When you register an account with us, we collect personal information such as your name, email address, phone number, delivery address, and your National Identity.
  2. Order Information: We collect information about your orders, including the items you purchase, payment information, delivery preferences, and order history.
  3. Location Information: With your consent, we may collect your precise or approximate location information to provide location-based services, such as delivery tracking.

How We Use Your Information:

  1. Order Fulfillment: We use your information to process and fulfill your orders, including delivery coordination and communication.
  2. Personalization: We personalize your experience by recommending products, offers, and services based on your preferences and order history.
  3. Communication: We may use your contact information to send you transactional emails, notifications about your orders, promotions, and important updates about our services.
  4. Improvement: We analyze user data to improve our app's functionality, user experience, and customer service.

Information Sharing and Disclosure:

  1. Third-Party Service Providers: We may share your information with third-party service providers, such as delivery partners and payment processors, to fulfill orders and provide services.
  2. Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas or court orders.
  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

Data Security:

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices:

You have the right to review, update, or delete your account information at any time. You can also manage your communication preferences regarding promotional emails and notifications.

Account Deletion:

Users have the right to delete their account at any time. To ensure the security of the process and compliance with privacy policies, the user should follow these steps:

  1. Open the "Captain SWIA" application.
  2. Go to the personal account settings.
  3. Select "Personal Information."
  4. Choose "Delete Account."
  5. The user will be prompted to confirm the deletion.
  6. Once confirmed, the user's account will be permanently deleted within 30 days.

Please note that this deletion may result in the loss of your points and account balance, so the user should consider this before proceeding with the operation.

Children's Privacy:

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through the app or via email.

Contact Us:

If you have any questions, concerns, or feedback about our Privacy Policy or practices, please contact us at swia.app@gmail.com or WhatsApp 009647705500087.

Address: Iraq - Baghdad - Karrada Dakhel - near Sinbad Palace Hotel.